Help Desk Service Plans for Sage 300

The Plans

The Standard & Premium help desk service plans are designed to assist Sage users with first level technical support to answer questions and troubleshoot issues related to your Sage 300-based system. 

These plans include unlimited help desk phone & remote support calls for Sage 300/300c/300cloud and supported 3rd Party modules.

The Process

  1. Pick a Plan from The Comparison grid below.
  2. Contact us to get a quote* by completing the Sales Request Form or e-mailing sales@da.ca.
  3. Request Support by calling the Office, e-mailing support@da.ca or submitting an online support request at da.ca.

The Comparison

Unlimited Help Desk Service Plans

No Plan

Standard

Premium

Per Incident

Std. Rate/
1/2 hour Min.

Unlimited

Unlimited

Response Time

<7 hours

<4 hours

<2 hours

Access to after Hours (48 hour pre-book only)

Std. Rate +25%

Std. Rate +25%

Standard rate

System Evaluation (1 per year)

Std. Rate

Included

Included

Upgrade Planning Review

Std. Rate

Included

Included

Workstation Installs or re-install

Std. Rate

2

4

Install of Service Packs and Hot Fixes

Std. Rate

Server + 2 WS

Server + all WS

Existing Macros/Crystal Reports/Financial Statement/SQL Views

Std. Rate

Included

Included

Data Repair Diagnosis

Std. Rate

Included

Included

Data Repair

Std. Rate

Standard Rate

Standard Rate

Tax table - Payroll updates

Std. Rate

Standard Rate

Included

Year End preparation

Std. Rate

Standard Rate

included

Remote Training Session (1 hour per session)

Std. Rate

2 session

4 sessions


The Details

  • *Pricing is based on your number of Sage 300 licences.
  • At the time of purchase, you must have an active Sage Business Care or Subscription Plan.
  • Help desk support calls are only initiated by a call to the Office, an online support request or support@da.ca.  Support requests made directly to consultants will be charged at the standard rate.
  • If you are not on a Sage Supported version, we may need to ask you to upgrade to able to resolve the issue.

 If you have any questions, please fill out a Sales Request Form or contact us.