The Plans
The Standard & Premium help desk service plans are designed to assist Sage users with first level technical support to answer questions and troubleshoot issues related to your Sage 300-based system.
These plans include unlimited help desk phone & remote support calls for Sage 300/300c/300cloud and supported 3rd Party modules.
The Process
- Pick a Plan from The Comparison grid below.
- Contact us to get a quote* by completing the Sales Request Form.
- Request Support by calling the Office or submitting an online support request at da.ca.
The Comparison
| Unlimited Help Desk Service Plans | No Plan | Standard | Premium |
|---|---|---|---|
| Per Incident | Std. Rate/ 1/2 hour Min. | Unlimited | Unlimited |
| Response Time | < 7 Hours | < 4 Hours | < 2 Hours |
| Access to after Hours (48 hour pre-book only) | Std. Rate +25% | Std. Rate +25% | Std. Rate |
| System Evaluation (1 Per Year) | Std. Rate | Included | Included |
| Upgrade Planning Review | Std. Rate | Included | Included |
| Workstation Installs or Reinstall | Std. Rate | 2 | 4 |
| Install of Service Packs and Hot Fixes | Std. Rate | Server + 2 WS | Server + All WS |
| Existing Macros/Crystal Reports/Financial Statement/SQL Views | Std. Rate | Included | Included |
| Data Repair Diagnosis | Std. Rate | Included | Included |
| Data Repair | Std. Rate | Std. Rate | Std. Rate |
| Tax Table – Payroll Updates | Std. Rate | Std. Rate | Included |
| Year End preperation | Std. Rate | Std. Rate | Included |
| Remote Training Session (1 hour per session) | Std. Rate | 2 Sessions | 4 Sessions |
The Details
- *Pricing is based on your number of Sage 300 licences.
- At the time of purchase, you must have an active Sage Business Care or Subscription Plan.
- Help desk support calls are only initiated by a call to the Office or through an online support request. Support requests made directly to consultants will be charged at the standard rate.
- If you are not on a Sage Supported version, we may need to ask you to upgrade to able to resolve the issue.
If you have any questions, please fill out a Sales Request Form or contact us.