We have been working with a remote assistance tool that we feel confident will continue to improve the service we give you. As some of you have had the chance to see, Citrix Online's GotoAssist will enable a Consultant to view and share control of a Client's screen to assist them in resolving a problem. This tool will be used in situations where distance or urgency may be factors in resolving the problem effectively. Although you may have seen some similar tools in the past, this product shines in its ease of setup (no client side software to install) and its ability to work independent of firewalls. Here are a few examples of how it has been used successfully to date: It was used to update payroll tax tables for a client in Kingston; An urgent point of sale terminal problem was resolved much more efficiently than having to send in a consultant; Many smaller training issues were resolved without having to send out a consultant.
So how does it work? The Consultant will login to the service and point you to our support page where you will login. The system will then ask your permission to install a small virus-free plug-in to activate the session.
Are there any security issues? You will find the answers to security questions and system configuration requirements on our FAQ Page