Sage Software Helps Niche Retail Manage e-Commerce Growth With Comprehensive Sage Accpac Business Management Solution
Niche Retail is a tremendously successful, growing, six-year old online retailer that generated $14.5 million in revenue last year. The company’s explosive growth demanded a true ‘end-to-end’, integrated business management solution that could streamline its warehouse operations, automate routine tasks, improve customer service, and integrate with the company’s Web stores.
Initially deploying NetSuite, Mike Galloway, Niche Retail chief financial officer, says the product was a good fit early on, but as the company grew from a 14,000 square foot office and warehouse space to 80,000 square feet, NetSuite simply could not keep up. Unreliable inventory information in NetSuite resulted in lost sales—and unhappy customers. “We needed a sophisticated warehouse and order entry solution,” explains Galloway. “We were lacking the essential functionality that would allow us to sustain our growth track.”
Since deploying its integrated Sage Accpac ‘end-to-end’ business management solution, Niche Retail has achieved remarkable results, including:
• Order throughput that has more than doubled using Sage Accpac WMS (from 300 to 800 orders per day), with no increase in the company’s four-person warehouse staff;
• Top-ranked customer service using SageCRM, with Niche Retail now enjoying the highest customer service rating, as awarded by BizRate.com;
• Real-time data updates to management desktops from Sage Accpac Insight providing management with key performance indicators (KPI’s) to measure its financial success, including the ability to view metrics such as the company’s balance sheet and cash flow;
• Improved overall efficiency of its business operations, resulting in a 100% return on investment (ROI) within the first year of deployment.
With the ability to ship more orders in less time, deliver real-time order information to customer service staff, and get the key financial and operational data to make more informed business decisions, Niche Retail finds Sage Software and its Sage Accpac end-to-end business management applications to be true partners in its success.
“The tight integration between our accounting, warehouse, and customer service software delivers a level of efficiency that benefits both us and our customers,” says Galloway. “We received a full return on our investment within one year. It’s a true end-to-end solution.”