How to Get Support
A member of our support team will talk with you first to determine the nature of the problem.
How It Works:
- Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Input your name and the Support Key provided by your representative and click the Continue Button.
- You will be prompted to download a small virus-free plug-in.
- With your permission, your support representative will be able to view your screen and share control of your mouse and keyboard.
- You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.