| General |
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How can I request a product improvement from Sage? |
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Sage uses a tool called Ideascope to gather and route product improvement requests. You can access it here
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I would like to see a web-based preliminary overview of a product you represent? |
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In conjunction with our Software Partners, we offer many webcasts designed to familiarize you with their products.
Register for a FREE Sage Accpac ERP Webcast!
Register for a FREE Sage Accpac CRM Webcast!
Register for a FREE Sage BusinessVision Webcast!
You may request a demo if there is a specific product you would like to see. Click here to request a demo. |
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I am just looking for ballpark pricing? Can I find it on this site? |
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No. We do not list prices on this site as it is difficult for us to give you an estimate without having a good understanding of your company's requirements. Prior to delivering any proposal or demo, we begin by meeting with you to listen to your needs. We ask questions to ensure that we understand your organization's pain points and discuss options available to improve your business. If you require preliminary pricing for budgetary purposes, please contact our Sales Team. |
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Can we buy the product and do the implementation ourselves? |
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Other than Simply Accounting by Sage, the products we represent must be purchased through an authorized business partner such as D&A due to their complexity. We have Certified Consultants that are trained in the different products to ensure proper implementation and mitigate the risk inherent in this type of project. Your team's involvement is welcome and will reduce the implementation time required. We are here to assist your team where needed to ensure a smooth deployment and to provide ongoing support and training. |
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I am an existing client and just received a ClientCare Plan Renewal invoice from Sage Software. What is it for and should I pay it? |
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The ClientCare Renewal Plan is Sage's maintenance program designed to help clients maximize their software investment by keeping their software up to date. It includes the continuous product improvements such as service packs, hot fixes and upgrades delivered by the ACCPAC development Team on a regular basis. We believe you should maintain your subscription to the ClientCare maintenance program. It is a more cost effective alternative to upgrading every few years and guarantees that you will not have to make another major investment in software to replace an outdated one.
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I am running Accpac Payroll, how do I get my payroll updates? |
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As a Sage Accpac customer, you were provided with a login and password to their Customer Center where you can access information and download the payroll updates. Our Support Page has a link to the Sage Accpac Customer Center. Please contact us or fill in a Support Request if you need help logging in or installing your updates.
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| Remote Assistance |
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How does this service work? |
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Once you connect to the service, you are prompted to download a small, self-installing plug-in, which allows your support representative to view your desktop and share control of your mouse and keyboard. At any time during a support session, you can take control of your computer just by moving your mouse. You will be in charge at all times. |
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Can my support representative look through files without my knowledge? |
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Absolutely not. Your representative sees only what you see and whatever you permit him or her to see on your computer screen. Before your support representative views your screen, he or she will first ask your permission and request that you close all documents containing private information. |
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How is security maintained? |
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At the beginning of a screen-sharing session, you and your support representative are connected via a communication server. The screen data that is passed between you and your support representative during a session is highly compressed using proprietary technology that can be viewed only with GoToAssist software. This data is also encrypted using 128-bit Advanced Encryption Standard (AES) encryption. Privacy principles are TRUSTe compliant. After the session has ended, your support representative can no longer see your screen or access your computer unless you make another explicit request for support. |
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What are the minimum requirements for my computer and Internet connection? |
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For your support representative to view your desktop, your computer should meet these requirements:
· 28.8Kbps or greater Internet connection (56K recommended)
· Required Pentium-class PC running Windows 95, 98, 2000, Me, NT 4.0 or XP
· Internet Explorer 4.0 or later, Netscape Navigator 4.0 or later or Mozilla Firefox 1.0 or later
· Recommended: Ability to make direct outgoing TCP connections, or availability of a SOCKS server or an HTTP proxy
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Is the plug-in virus free? |
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Yes, the plug-in is safe. We're as concerned as you are about this issue, so regular virus checks and updates are conducted. This helps us maintain our technology at the highest standard to ensure superior quality service. The warning message you might see on your screen is a default message displayed by your browser when you download executable files. You can feel confident using this plug-in. |
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What is the size of the file that I will download to engage in a screen-sharing session with my support representative? |
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The file size ranges between 329 kb and 580 kb. |
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Are there any files or folders left on my computer after the session ends? |
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The downloaded file stays on your computer; however, the file is useless without a new "encryption key." To download a new encryption key, you would need to initiate a subsequent session with a support representative. Screen-sharing sessions have to be initiated by you, not a support representative. |
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